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Testosterone elongates the vocal chords and deepens the voice during puberty. These changes are welcomed because they are give off signals that the transition from boy to man has taken place. As well as women being more attracted to men with a deeper voice, men also tend to feel more confident to approach women, and [...]

Are you mustering the power of humour in your presentations? When used appropriately, it helps you to build tremendous rapport with your audience, gets your point across with impact and develops your reputation as an entertaining and engaging speaker.
Why use humour?
Humour is not comedy. Humour has a point other than pure entertainment. Professional speakers use [...]

How many times have you sat through a presentation at work or at a conference, only to walk out of the room wondering “what was the point of that?!” Whether it was a one-minute presentation or one hour, if the audience doesn’t know what the point was, then the presentation was not successful. Here are [...]

A class participant recently emailed me with a question: “Hi Gilda, What if you find yourself in a discussion with quite a few people at a social gathering and you have an important point to make, but feel intimated by those around you? I find I get all tongue twisted and the words do not [...]

Help! I have to speak in public! What should I do?
With public speaking as the world’s number one fear, it is not surprising that you should feel this way. The thing is, though, that with a bit of information, you can overcome this. You, too, can deliver high quality speeches, while entertaining the crowd.
A good [...]

No matter how strictly written the mandates or how clearly the hierarchy, at some point commitments prescribed will come into conflict. High officials regularly feel cross-cutting tensions amid the requirements of protecting an institution, building support for a policy, and accounting to superiors. But even an inspector who vigilantly fills out a priority check-list must [...]

Every elected, appointed, and career official must exercise judgment and discretion in carrying out the duties and responsibilities of office. Society depends upon their conscientious judgment and skill to provide the foundations of public order. A theory of public integrity can guide these public officials in exercising judgment and discretion.
By public official it means any [...]

Listening is a crucial skill for success in business and in life. If we listen to others, we show them respect, we learn to understand their points of view and we help to build our relationships.
Here are 5 more ways to improve your listening skills:
1. Show empathy. Empathy means that you understand the feelings [...]